Company: Talent First Partners
Location: New York, United States
Employment Type: Full-Time
Compensation: $55,000 – $65,000 USD per year.
Primary Functions
Reporting to the Mobile Team Lead, the Talent First Partners key responsibilities will include:
- • Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
- • Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
- • Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
- • Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
- • Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.
Qualifications
Required Education/Experience
- • Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.
- • Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.
- • Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.
- • Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.
- • Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.
- • Ability to manage priorities, meet deadlines, and work independently in a remote team environment.
Preferred Education/Experience
- • Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.
- • Working knowledge of SQL, relational databases, and database concepts.
- • Experience with client/server, web, and mobile applications, including iOS and Android platforms.
- • Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.
- • Experience working in an Agile software development environment.
- • Experience using issue tracking, test management, or work management tools such as Jira.
- • Experience with source control concepts or tools.
- • Experience with API testing, integration testing, data validation, or test automation is a plus.
- • Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.
Desired Job-Specific Competencies and Skills
- • Strong curiosity and persistence when investigating software behavior and reproducing reported issues.
- • Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments.
- • Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams.
- • Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences.
- • Ability to balance quality, release timelines, customer impact, and team priorities.
- • Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.
